careers at Silverwood's

Company Mission:

Silverwood’s aims to be a high-end indoor golf facility, creating a realistic, but unique golf experience for golfers of all ages & skillset. With our ten (10) state-of-the-art golf simulators, we turn the local season from 180 days to 365 days per year, linking play and record keeping across the field, allowing for interactive league play, tournaments, and friendly competition. Complemented by a sports-themed lounge, we strive to provide our patrons with the absolute best food and beverage service. Our team of knowledgeable and friendly staff seeks to maximize your overall Silverwood’s experience!

Silverwood’s Core Competencies:

Results Driven – Strives to meet or exceed goals & objectives, focusing on results, and leveraging resources available to complete assigned tasks.

Highly Attentive – Works thoroughly, conscientious about attention to detail, minimizing error frequency, while maintaining a well-organized, methodical approach.

Productive – Produces consistent, high-quality/quantity outputs, delivering in a timely manner, while contributing to the company’s mission and strategic goals.

Good Problem Solver – Analyses complex situations, offering potential solutions, working with colleagues to permanently fix deficiencies.

Team Oriented – Works toward common goals by supporting, encouraging, and sharing information with fellow employees, and clients.

Strong Communicator – Speaks, writes, listens, and presents information logically and articulately as appropriate for the audience.

Bartender

Position Details:

Silverwood’s is seeking an energetic and experienced bartender to join our family. Our bartenders are responsible for developing and executing our bar’s beverage program. They must have classic cocktail recipes memorized in order to fulfill beverage orders quickly. Our bartenders satisfy drink orders from customers seated at the bar and orders that are placed by our servers.

Responsibilities:

Scheduling tee-times for our golfing patrons.
Preparing alcoholic and non-alcoholic beverages according to set Silverwood’s recipes.
Interacting with customers, taking orders, and serving food & beverages.
Greeting customers upon entrance to our facility in a friendly and professional manner.
Operating point-of-sale terminals
Ensuring timely delivery of food & drink orders and completing quality checks with customers.
Paying close attention to customers with special dietary needs.
Monitoring bar inventory and replenishing supplies and ingredients when needed.
Supervising & training new hires.
Dealing with and resolving customer complaints or concerns with a positive attitude.
Collaborating with all other FOH and BOH staff.
Completing side duties.
Issuing bills and collecting payments from customers.
Preparing end of shift cash out.
Ensuring the bar is properly cleaned and sanitized.
Ensuring compliance with provincial liquor laws and federal food safety regulations.

Reporting bar & lounge accidents or violations of food safety codes and procedures.

Adhering to all current COVID-19 protocols.

Qualifications

Minimum of one (1) year experience as a bartender.
Minimum two (2) years experience as a server.
Knowledge of alcohol pairing and tastes.
Mixology or the ability to make traditional cocktails and create new ones.
Outstanding customer service skills.
Basic math skills and the ability to keep track of customer tabs.
Food & drink safety and preparation skills.
Familiarity with local liquor laws and the ability to enforce them.
Excellent organizational skills.
Excellent verbal & written communication skills.
Ability to work well in a team environment.
Ability to stand for long periods of time.
Ability to work in a fast-paced environment.

Educational Requirements

Successful completion of Secondary School.
Post-Secondary Certification would be an asset.
Smart Serve Certification.

Reporting

Bartenders are supervised by the Assistant Managers, who report directly to the General Manager.

Caddie (Barback, Host, Busser)

Position Details:

Silverwood’s is seeking an outgoing & personable Runner to join our team and grow with the organization. Runners operate as support staff for their FOH colleagues and will be responsible for a variety of tasks related to Restaurant Management. In addition, Runners will monitor Golfing Operations, and provide our golfers with technical support related to the Trackman Simulators.

To be successful as a runner, you should be a committed, communicative team player with excellent time management skills. You should be able to prioritize tasks in a busy setting and adhere to all food safety regulations and procedures.

Responsibilities:

Scheduling tee-times for our golfing patrons.
Providing technical support to our customers, related to the golf simulators.
Greeting customers upon entrance to our facility in a friendly and professional manner.
Clearing, sanitizing and resetting restaurant tables and simulator areas.
Completing side duties.
Replenishing cleaning clothes and sanitizer bottles at each serving station.
Preparing, cleaning and restocking bar, service and dining areas.

Receiving and storing deliveries following “first in, first out” guidelines.

Changing beer kegs and soda bibs following “first in, first out” guidelines.
Sweeping and mopping floors, as needed.
Collaborating with all other FOH and BOH staff.
Spot-cleaning lavatories, as needed.
Ensuring front entrance is clear of snow, ice and debris.
Taking out the trash & recycling and rinsing garbage cans.
Supporting other FOH staff members by assisting with other tasks, as needed.
Ensuring compliance with provincial liquor laws and federal food safety regulations.
Reporting bar & lounge accidents or violations of food safety codes and procedures.
Adhering to all current COVID-19 protocols.

Qualifications

Minimal work experience needed.
Strong problem-solving and communication skills.
Exceptional time management skills.
Excellent organizational skills.
Ability to work well in a team environment.
Ability to stand for long periods of time.
Ability to work in a fast-paced environment.

Educational Requirements

High School diploma would be an Asset.
Smart Serve Certification.

Reporting

Caddies are supervised by the Assistant Managers, who report directly to the General Manager.

Server

Position Details:

Silverwood’s is looking for an energetic & outgoing server to join our family. Our servers will attend to customers before, during, and after their meals by helping them place, receive, and pay for their orders. They also ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time.

Being a great Server is about being attentive to the needs of their customers. They must have excellent listening skills and be detail-oriented since they have to understand exactly what people want. They also need to ask the appropriate questions to deliver the best service possible.

Responsibilities:

Scheduling tee-times for our golfing patrons.
Presenting restaurant menus, answering questions, and making recommendations.
Interacting with customers, taking orders, and serving food & beverages.

Greeting customers upon entrance to our facility in a friendly and professional manner.
Clearing, sanitizing and resetting restaurant tables and simulator areas.

Ensuring timely delivery of food & drink orders and completing quality checks with customers.
Collaborating with all other FOH and BOH staff.
Paying close attention to customers with special dietary needs.
Completing side duties.
Preparing end of shift cash out.
Dealing with and resolving customer complaints or concerns with a positive attitude.
Issuing bills and collecting payments from customers.
Ensuring the restaurant is properly cleaned and sanitized.
Ensuring compliance with provincial liquor laws and federal food safety regulations.

Reporting bar & lounge accidents or violations of food safety codes and procedures.

Adhering to all current COVID-19 protocols.

Qualifications

Minimum of one (1) year serving experience.
Hands-on experience in cashier duties.
Superior attention to cleanliness and safety standards.
Excellent patience and customer-oriented approach.
Excellent verbal communication skills with a friendly attitude.
Ability to work well in a team environment.
Ability to stand for long periods of time.
Ability to work in a fast-paced environment.

Educational Requirements

High School diploma would be an Asset.
Smart Serve Certification.

Reporting

Servers are supervised by the Assistant Managers, who report directly to the General Manager.

Cook

Position Details:

Silverwood’s is looking for a dedicated cook to prepare high-quality meals in accordance with food health and safety regulations and company standards. Some responsibilities include following instructions relating to the timely preparation of food orders, organizing workstations, and assisting other cooks as needed. You should also be able to ensure that the refrigerators and storerooms are kept clean and tidy.

To be successful as a cook, you should be able to use various cooking techniques and methods to prepare meals that meet our customers’ expectations. Ultimately, a top-notch cook should be able to handle multiple food orders without compromising on quality.

Responsibilities:

Preparing exemplary meals for our customers.
Weighing, measuring, mixing, and prepping ingredients according to recipes.
Steaming, grilling, broiling, baking, or frying meats, fish, vegetables, and other ingredients.
Checking food and ingredients for freshness.
Arranging and garnishing dishes.
Ensuring that food portions and food presentation meet company standards.
Working well under pressure in a fast-paced environment.
Helping lead and inspire our kitchen staff along with management.
Ensuring compliance with federal & provincial liquor and food safety regulations.
Ensuring that the kitchen, equipment, and utensils are cleaned & sanitized.
Adhering to all current COVID-19 protocols.

Qualifications

Minimum of one (1) year experience as a Cook.
Minimum of two (2) years experience working in the Restaurant Industry.
Sound knowledge of cooking methods and techniques.
Ability to follow recipes.
Excellent organizational skills.
Excellent verbal & written communication skills.
Ability to work a mix of mornings, evenings, days and weekends.
Ability to work well in a team environment.
Ability to stand for long periods of time.
Ability to work in a fast-paced environment.

Educational Requirements

High School diploma would be an Asset.
Food Handlers Certification

Reporting

Cooks report directly to the Kitchen Manager.

Kitchen Manager

Position Details:

Silverwood’s is looking for an ambitious and hardworking Kitchen Manager to join our team! In this position, you will take a lead in forecasting, planning, and controlling the ordering of food and beverages for our establishment, as well as being responsible for monitoring and overseeing our kitchen operations and its staff members. In addition, you will be responsible for all aspects of the food that comes out of the restaurant’s kitchen. This includes planning the menu, developing recipes, and assisting with hiring back-of-house (BOH) staff.

Responsibilities:

Plan, forecast and execute food & beverage orders
Preparing menus and plan alternative recipes for customers with special dietary needs
Check food and beverage supplies and liaise with the GM to place orders when needed
Track and order food & beverage shipments
Communicate and build strong relationships with food & beverage suppliers
Adhering to, and maintaining health and safety standards
Plan, hire, train, shift-schedule, oversee and manage BOH staff
Supervising food preparation and cooking process
Maintaining kitchen inventory
Create food & beverage cost reports, analysis, and develop strategies to improve efficiency
Always strive towards an exceptional customer experience
Ensuring the kitchen and bar is properly cleaned and sanitized
Adhering to all current COVID-19 protocols

Qualifications

Minimum five (5) years experience managing Kitchen Operations
Minimum three (3) years experience as a Cook or similar role
Experience as a Head Chef / Executive Chef would be considered an Asset
Knowledge of a wide range of food recipes
Excellent leadership skills
Excellent organizational skills
Excellent verbal and written communication skills
Strong planning skills
Ability to manage conflict
Ability to work well in a team environment
Ability to stand for long periods of time
Ability to work in a fast-paced environment

Educational Requirements

Successful completion of Secondary School
Post-Secondary degree, with a specialization in Restaurant Management, or Hospitality would be an Asset
Culinary School diploma would be an Asset

Reporting

The Kitchen Manager reports directly to the General Manager

careers at Silverwood's

Company Mission:

Silverwood’s Core Competencies:

Bartender

Position Details:

Responsibilities:

Qualifications

Educational Requirements

Reporting

Caddie (Barback, Host, Busser)

Position Details:

Responsibilities:

Qualifications

Educational Requirements

Reporting

Server

Position Details:

Responsibilities:

Qualifications

Educational Requirements

Reporting

Cook

Position Details:

Responsibilities:

Qualifications

Educational Requirements

Reporting

Kitchen Manager

Position Details:

Responsibilities:

Qualifications

Educational Requirements

Reporting

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